Sky Q box keeps loosing connection to sky broadband router

[Stev8]

My sky Q box keeps disconnecting from sk broadband router. Approximate every 15 minutes. Reconnects easily.

[Quoman7]

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@Stev8 wrote:

My sky Q box keeps disconnecting from sk broadband router. Approximate every 15 minutes. Reconnects easily.

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Hi @Stev8 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?.

[Laing1]

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@Stev8 wrote:

My sky Q box keeps disconnecting from sk broadband router. Approximate every 15 minutes. Reconnects easily.

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@Stev8 what Sky router do you have black or white ?

[Stev8]

White  only 12 months old.

[Laing1]

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@Stev8 wrote:

White  only 12 months old.

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@Stev8 ok so not sure how you are connecting it to your Q box but if you are using the WPS button tne that doesn't work with the new router you need to treat it as a third party router