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Discussion topic: Sky Q box keeps crashing plus can’t connect to Netflix

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This message was authored by JD2024 This message was authored by: JD2024

Sky Q box keeps crashing plus can’t connect to Netflix

We can be watching tv through Sky when screen will go black and reverts to free view on TV.

We've also lost connection to Netflix. Just get the loading circle


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JD2024
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This message was authored by JD2024 This message was authored by: JD2024 Answer

Re: Sky Q box keeps crashing plus can’t connect to Netflix

Thank you. Both issues now resolved following your advice.

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q box keeps crashing plus can’t connect to Netflix

Posted by a Superuser, not a Sky employee. Find out more

@JD2024 wrote:

We can be watching tv through Sky when screen will go black and reverts to free view on TV.

We've also lost connection to Netflix. Just get the loading circle


Hi @JD2024 

Regarding your Netflix issue see the following thread

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/td-p/4428388

 

For your Q box issues


Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

JD2024
Topic Author
This message was authored by JD2024 This message was authored by: JD2024 Answer

Re: Sky Q box keeps crashing plus can’t connect to Netflix

Thank you. Both issues now resolved following your advice.

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