Sky Q box isn’t connecting to virtual remote and main physical remote won’t work

[Jake23]

My sky Q main box remote won't work and the box won't connect to virtual remote has anyone had this problem 

[Laing1]

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@Jake23 wrote:

My sky Q main box remote won't work and the box won't connect to virtual remote has anyone had this problem 

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@Jake23 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then 

Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

or

connecting the virtual remote