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Discussion topic: Sky Q box is powered on, blank screen. Hard drive loud

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This message was authored by Mansell93 This message was authored by: Mansell93

Sky Q box is powered on, blank screen. Hard drive loud

My sky Q is not displaying picture. All full connection correctly. Powered on but hard drive very loud. 

 

Before this happened I had intermittent issue and called sky. It appeared Internet had an issue. This now fixed and sky was fully connected but sky Q box now not showing any picture 

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q box is powered on, blank screen. Hard drive loud

Posted by a Superuser, not a Sky employee. Find out more

@Mansell93 wrote:

My sky Q is not displaying picture. All full connection correctly. Powered on but hard drive very loud. 

 

Before this happened I had intermittent issue and called sky. It appeared Internet had an issue. This now fixed and sky was fully connected but sky Q box now not showing any picture 


Hi @Mansell93 

Try another reboot if haven't already.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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