Sky Q box is not loading recordings or scheduled lists, it’s just says loading.

[B17]

Sky Q box is not loading the recordings or opening the schedules. It just has a circle saying please wait. Reset the box and also hard reset the box in the hidden menu still the same issue.

[oldfella · Accepted solution]

---

@B17 wrote:

Sky Q box is not loading the recordings or opening the schedules. It just has a circle saying please wait. Reset the box and also hard reset the box in the hidden menu still the same issue.

---

Hi @B17 

Looks like you may have a hard drive issue if you also cannot make new recordings.

Work through the following link
https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

[B17]

Thankyou. Reset didnt work either. New box ordered 👍