Sky Q box is dropping the Wi-Fi connection

[Andywes]

Intermittently my Sky Q box keeps dropping the Wi-Fi connection to my Virgin broadband.  It does this for a day or so then is good for a few days then does the same again.  My broadband is stable and during these dropouts I am still able to use the internet and stream live.  Whilst I am still able to watch directly from the Q box, it is the signal to the minibox which is lost and causes huge frustration. 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Andywes]

I started a private chat but after 90 minutes and only getting as far as rebooting the router I had to leave.  I now can't re establish the chat. 

[Lisa-P1987]

Thanks for chatting to us @Andywes . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Andywes]

Hi Lisa

i tried to re-establish the chat but my messages didn't go through.  I still need help with this matter.

thanks

[Jmmhill]

Hi We are experiencing the same thing. The network connection keeps being dropped in Sky Q. We have tested out BT Broadband and the speed are connections are all good. This has been doing this over the past week and really dropping over the past 2 days and it's not good

Why is this happening... ?

I see a lot of posts in the sky community with the same issue