Sky Q box is connected to internet and this is confirmed in settings. However Home says no internet

[SkyHighGuy]

home Vodafone internet working fine and sky Q box settings say connected to router AND internet. But other screens saying no internet connection - Home, Catch Up etc. any suggestions?

[oldfella]

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@SkyHighGuy wrote:

home Vodafone internet working fine and sky Q box settings say connected to router AND internet. But other screens saying no internet connection - Home, Catch Up etc. any suggestions?

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Hi @SkyHighGuy 

Try reconnecting your main Q box.

First reset your broadband router.
On 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[SkyHighGuy · Accepted solution]

Tried resets to router and Sky Q box but didn't work. Called Sky & did software download to Sky Q box (wi-fi worked for this!) and now back up & running with good wi-fi connection.