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Discussion topic: Sky Q box has ceased to work at all

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This message was authored by: Warder

Message posted on ‎18 Jun 2023 09:33 AM

Sky Q box has ceased to work at all

 

 

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Superuser
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Message posted on ‎18 Jun 2023 09:34 AM

Re: Sky Q box has ceased to work at all

Posted by a Superuser, not a Sky employee. Find out more

@Warder  I'm afraid for the forum to help you'll need to provide much more info.  What exactly happens when you power up the box? What do you see on screen?

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎18 Jun 2023 09:34 AM

Re: Sky Q box has ceased to work at all

If a reboot doesn't fix it you'll need to ring Sky & ask for a replacement box to be sent out. 

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This message was authored by: Warder

Message posted on ‎18 Jun 2023 09:40 AM

Re: Sky Q box has ceased to work at all

I'm trying to contact Sky to tell them I need a replacement but can't get through to anyone

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Message posted on ‎18 Jun 2023 09:43 AM

Re: Sky Q box has ceased to work at all

Posted by a Superuser, not a Sky employee. Find out more

@Warder  Unfortunately you'll need to keep trying or alternatively wirk through these guides https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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