Sky Q box freezes and quality of recordings is rubbish

[123steve]

My current one freezes quite a bit and some recordings are dreadful.  It's a 1TB UHD box. I have ben on the help chat and I now have a new one being sent. How can I get this replaced with a 2TB one?  It does seem the 1TB ones have issues that the 2TB ones don't have.

[Daniel0210]

@123steve 

If Sky have arranged a box swap it's going to be a like for like swap unless you've already discussed this with Sky. On a side note as this is likely to be a doorstep box swap remember to remove your viewing card from the faulty box and have the box disconnected and ready for popping in the box the courier brings the replacement in.