Sky Q box freezes and hums loudly

[Mycle]

Hi - my Sky Q box intermittently freezes, and sounds like its constantly whirring the hard drive.  When it gets in this state, its totally unresponsive and needs a full power down to come back to life (pull the power cable out).

This is happening every few days.  The box is about 4 years old.  All software etc is up to date.

Any tips?

[TimmyBGood]

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@Mycle wrote:

Any tips?

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Book a fault with Sky and they'll (probably) swap it out.

[Mycle]

Thanks - what's the best way to do that?  Been stuck in and awful virtual assistant loop trying to get any help on the main site. 

[TimmyBGood]

@Mycle 

You could try the procedure here:

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages 

[Mycle · Accepted solution]

Thanks!  This worked. A new box is on the way.