This discussion topic has been answered Discussion topic: Sky Q box freezes and hums loudly
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Message posted on 05 Jun 2023 05:09 PM
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Hi - my Sky Q box intermittently freezes, and sounds like its constantly whirring the hard drive. When it gets in this state, its totally unresponsive and needs a full power down to come back to life (pull the power cable out).
This is happening every few days. The box is about 4 years old. All software etc is up to date.
Any tips?
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Message posted on 07 Jun 2023 07:59 AM
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Thanks! This worked. A new box is on the way.
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Message posted on 05 Jun 2023 05:12 PM - last edited: 05 Jun 2023 05:12 PM
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Re: Sky Q box freezes and hums loudly
@Mycle wrote:
Any tips?
Book a fault with Sky and they'll (probably) swap it out.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 05 Jun 2023 05:13 PM
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Re: Sky Q box freezes and hums loudly
Thanks - what's the best way to do that? Been stuck in and awful virtual assistant loop trying to get any help on the main site.
Message posted on 05 Jun 2023 05:20 PM
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Re: Sky Q box freezes and hums loudly
You could try the procedure here:
https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 07 Jun 2023 07:59 AM
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Thanks! This worked. A new box is on the way.
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