Sky Q box freezes. Power is removed and reconnected. Also the Q box doesn't respond to the remote.

[Cyclops]

The box is in standby with programmes set to record. We come home from work and find the box won't turn back on, and to reset it we have to remove the power. Once we finally get the box running we find the recorded programmes haven't recorded.( message says power failure)

Recently whilst watching the tv, the picture freezes,and the speakers make an horrendous noise ( as if the pause button has been pressed but the tv is still trying to transmit the program). Power has to be removed again to rectify the fault.

[Tom-W19]

Hi @Cyclops 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you @Cyclops . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks