Sky Q box flashing blue, red light on permanently and wont come on

[Sharon61]

Can anyone help please, my sky q box has the blue light flashing and the red light on permanently.. it won't come on at all. I've unplugged it and tried pressing buttons, it won't come on

[Addie15]

Hi there, @Sharon61.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.