Sky Q box faulty

[Nirvana10]

Our sky Q box keeps freezing and sometimes shows a technical fault message. When changing channels it takes ages to lock onto the channel also when deleting recorded programs it sometimes takes forever. I have tried powering down the box and also full reset but it is still the same until last night we could not get any programs at all. I believe we need a replacement box

[oldfella]

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@Nirvana10 wrote:

Our sky Q box keeps freezing and sometimes shows a technical fault message. When changing channels it takes ages to lock onto the channel also when deleting recorded programs it sometimes takes forever. I have tried powering down the box and also full reset but it is still the same until last night we could not get any programs at all. I believe we need a replacement box

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What did you do when you say Full reset @Nirvana10 

[Nirvana10]

Went to settings typed in 001 then reset

[oldfella]

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@Nirvana10 wrote:

Went to settings typed in 001 then reset

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hi @Nirvana10 
Which reset did you do ?

There are three!

[Nirvana10]

I did the top one first a few days ago and it didn't make any difference so I went to try the other resets last night and this morning but the screen is just blue saying technical fault and I can't get it into the reset mode

[oldfella]

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@Nirvana10 wrote:

I did the top one first a few days ago and it didn't make any difference so I went to try the other resets last night and this morning but the screen is just blue saying technical fault and I can't get it into the reset mode

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Hi @Nirvana10 

Try the recovery procedure in the following link 

https://www.sky.com/help/articles/sky-q-box-wont-turn-on

[Nirvana10]

I have managed to get into the reset mode again and have reset the 2nd button only factory reset if still not working properly 

[Nirvana10]

I managed to update the software and to now working how good I do not know but now cannot get two mini boxes to connect to main box. I just tried to tape a program but message came up that there is a problem with the hard disk drive

[Nirvana10]

Still not working properly sky engineer booked

[JUDEJO]

Need new sky box

[PandJ2020]

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@JUDEJO wrote:

Need new sky box

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We're other customers here... Best to call Sky?

...or lets us know what you're issue is and perhaps we can suggest something?