Sky Q box fan runs constant when using the DAZN app

[DBROOKFIELD]

Hi

When viewing the DAZN app via my main Sky Q box, the fan will start to get really load after a short time and doesn't stop. The only way to stop the fan is to turn the box off at the wall and restart.

The fan doesn't do this with any other app on the Sky Q box that I use so not sure why it only seems to happen with DAZN. The box is not blocked by anything and has plenty of space to breathe, so to speak.

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Kittykarate]

Same happens with my sky q box. It only seems to have started happening in the past few weeks. Watch DAZN for about 20 minutes and it starts the fan running high.

[Addie15]

Hi there, @Kittykarate.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

We are still looking to help you Kittykarate . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Stumpey]

This happens on my Sky Q box as well and only when I use the DAZN app