Sky Q box doesn’t recognise router password any more

[Mel284]

I have a Technicolor WGA4321 router and a Sky Q box. They have been working together successfully for several years using a power line as they're in different rooms. Now my network connection has failed and I have gone through all reset options. It fails to recognise my router's password which has never been changed. The satellite connection is good and all other devices using WiFi are unaffected.  I need an engineer!

[arcadeavenger · Accepted solution]

Hi @Mel284, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.