Sky Q box does not find wi-fi networks

[roderic1]

My Sky Q box's wi-fi connection went down today, which happens from time to time. I have the latest BT router plus a booster unit, and wi-fi is solid with all other devices showing a good connection. I have tried the usual fix several times, i.e. unplug the router and wait 30 + seconds, reboot, then go to Settings - Network connection - Reset. However, instead of getting a pick list of available networks including my router, I get a "No Wi-Fi Networks found" message. Has anybody encountered this problem and if so, is there a solution? At the moment I can only watch live TV and recordings.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[roderic1]

Sky Q box is now connected to my wi-fi. Thank you for your offer of help.

[Niknak221]

I have the same problem can someone contact me please

[Tom-W19]

Hi @Niknak221 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Sun121]

Hi same issue for several

months now, no internet connection to q.

[Chodley]

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@Sun121 wrote:

Hi same issue for several

months now, no internet connection to q.

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Your box can't see your router's wifi?

[Sun121]

It can see it but it doesn't connect. Dozens of attempts and reboots. 

[Chodley]

Is it a white Sky router?

[Sun121]

Hi no it's a black router. 

[Chodley]

Are you using the WPS button sync?

[Sun121]

Yes we have multiple times 

[Laing1]

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@Sun121 wrote:

Yes we have multiple times 

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@Sun121 I know you said you have done reboots does this include rebooting the router ? have you tried resetting your broadband router.
on a Sky broadband router hold the Reset on the back of the router until the power light flashes green (about 10 seconds).