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Discussion topic: Sky Q box crashing and none responsive to remote

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This message was authored by: JennyA96

Sky Q box crashing and none responsive to remote

Hi. 
In the last two weeks or so my Sky Q box has started crashing and becoming none-responsive to my remote. Ever time my box has gone on standy by, I have to plug and unplug it for it to work again. Within an hiur of watching tv the box will become none-responsive again but the actual live tv doesn't crash, I just can't turn the box off/change the channel etc. 

 

I've tried restarting, reconnecting the remote, turning off eco settings, nothing is working! 

Even worse, my box just point blank refuses to record anything now. It always says "failed recording: Power cut" even though there hasn't been on and the box is plugged in just fine and should in theory be recording. 

Any help would be greatly appreciated, as it's getting super irritating now. 

 

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This message was authored by: Quoman7

Re: Sky Q box crashing and none responsive to remote

Posted by a Superuser, not a Sky employee. Find out more

Hi @JennyA96 I have escalated your problem to SKY, they may contact you on here via speach bubble or email?

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This message was authored by: Addie15

Re: Sky Q box crashing and none responsive to remote

Hi there! Thank you for escalating this. We have sent an invite to @JennyA96.

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