15 Oct 2024 12:52 PM
This is now a daily occurence and on 3rd replacement 2Tb SkyQ box in about a week !
Screen and sound freezes and only a power off and on fixes it.
Also cannot turn SkyQ box on after being in standby mode at random times of the day .
Fan will be whirring away but box is not hot. Once powered off and on fan stops and box resets itself.
17 Oct 2024 01:06 PM
@Daniel-F Hi, the exact same thing is happening for me. I apprecaite you looking into this. It's infuriating with the amount of money I am paying EE and Sky. I hope this issue can be sorted soon. This is my second sky box
20 Oct 2024 10:58 PM
Did this issue ever get fixed. My sky q box was becoming unresponsive overnight with the whirring fan until I followed a suggestion on this forum saying unplug the hard wired internet. I have been running without it being hard wired with no issues for the last month although obviously this isn't ideal.
20 Oct 2024 11:28 PM
No, not fixed but some days its randomly ok but we are still using ethernet rather than wi-fi. Will give wi-fi a try. If it resolves it it's a temporary fix i guess until Sky and BT sort it out between them.
21 Oct 2024 01:56 PM
Hi @Daniel-F and all,
For everybody experiencing this issue, Sky are arranging to test my set up (Sky Q and EE broadband).
Sky require all of their questions below to be answered as there are many variables that make each of our set ups unique.
Best regards
Recent crashes
31/08/2024 - 15:43
01/09/2024 - 10:00, 20:45, 23:28
02/09/2024 - 01:43
03/09/2024 - None
04/09/2024 - None
05/09/2024 - 14:59, 18:00
06/09/2024 - None
07/09/2024 - 12:55
08/09/2024 - None
09/09/2024 - 09:55, 14:23
10/09/2024 - None
11/09/2024 - 18:05
12/09/2024 - pre-06:00
13/09/2024 - 14:06
14/09/2024 - None
15/08/2024 - 13:23, 16:02, 22:48
16/09/2024 - overnight
17/09/2024 - 12:00, 15:28, 16:32
18/09/2024 - overnight
19/09/3024 - 14:38
20/09/2024 - 12:28, 16:46, 19:38
21/09/2024 - 13:39
22/09/2024 - 23:46
23/09/2024 - pre 12:00
24/09/2024 - None
25/09/2024 - None
26/09/2024 - 17:22
27/09/2024 - 01:30, pre 07:00
28/09/2024 - 15:31
29/09/2024 - None
30/09/2024 - None
01/10/2024 - 14:26
02/10/2024 - 18:35
03/10/2024 - approx 09:00, 15:15
04/10/2024 - 07:21, 07:46, 14:35
05/10/2024 - None
06/10/2024 - pre 10:30, 12:55
14/10/2024 - pre 12:00
15/10/2024 - pre 07:30
16/10/2024 - pre 13:00, 19:23
17/10/2024 - 06:54, 07:06
18/10/2024 - 01:08
19/10/2024 - 09:56,
20/10/2024 - 10:42, 17:21
21/10/2024 - around 09:00
Points to note
21 Oct 2024 10:01 PM
Have changed to the new EE Box. Problems exactly the same as described in the multiple pages on this thread. Constant whirling of the disc, frequent interuptions - blue screen and occasionally a complete crash requiringa. re-boot. As mentioned by others this imapcts all EE and BT users as they are migrated to the new hub. Will perservere only because I am locked into a contract. Not a great reason to stay with either company.
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