0

Discussion topic: Sky Q box can't obtain IP address

Reply
This message was authored by Hlucas1a This message was authored by: Hlucas1a

Sky Q box can't obtain IP address

Have been using SkyQ with wired connection to Starlink for past few months with no issues. However, today it keeps telling me it can't obtain an IP address. I've rebooted everything, checked all cables etc and nothing is working. The mini box is showing as connected to Internet but obviously we can't use it without main box being connected. Any ideas?

Reply

All Replies

This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q box can't obtain IP address

Posted by a Superuser, not a Sky employee. Find out more

@Hlucas1a wrote:

Have been using SkyQ with wired connection to Starlink for past few months with no issues. However, today it keeps telling me it can't obtain an IP address. I've rebooted everything, checked all cables etc and nothing is working. The mini box is showing as connected to Internet but obviously we can't use it without main box being connected. Any ideas?


Hi @Hlucas1a 

Try reconnecting your main Q box

First carry out a Network reset with the Ethernet connected.

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router.     Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.

Hlucas1a
Topic Author
This message was authored by Hlucas1a This message was authored by: Hlucas1a

Re: Sky Q box can't obtain IP address

I've done that, it just keeps saying it can't obtain an IP address.

Hlucas1a
Topic Author
This message was authored by Hlucas1a This message was authored by: Hlucas1a

Re: Sky Q box can't obtain IP address

I tried all of that and got a new ethernet cable. Still the same issue. 

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Q box can't obtain IP address

Posted by a Superuser, not a Sky employee. Find out more

@Hlucas1a wrote:

I tried all of that and got a new ethernet cable. Still the same issue. 


@Hlucas1a have you tried resetting your router by using the reset button or the pinhole to reset the router then try @oldfella solution 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Hlucas1a
Topic Author
This message was authored by Hlucas1a This message was authored by: Hlucas1a

Re: Sky Q box can't obtain IP address

I reset my router as soon as I had issues. Didn't help at all.  Everything else including the mini box are connecting as normal, it's just the main sky box that won't connect. 

This message was authored by crunchiefrog This message was authored by: crunchiefrog

Re: Sky Q box can't obtain IP address

Did you ever find a solution to this? 

 

It's started happening for me this week, after probably a year or so with no issues. 

 

So frustrating! 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion