Sky Q box and mini box "No Signal"

[Double_Gee62]

Since Storm Gerrit(27/12/23) we have been getting a message on screen that we have "No Satilite Signal" I have tried the online chatbot with no success. Channels do sometimes come on intermittingly but they don't stay long before they are replaced with blue screen, Tried re-booting etc to no avail! 

[Double_Gee62]

Sorry I should say I am in Aberdeen

[oldfella]

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@Double_Gee62 wrote:

Sorry I should say I am in Aberdeen

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Hi @Double_Gee62 

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q.

[Double_Gee62]

All fixed, one of the leads from the Sky dish had came lose during the storm.

Thanks for the replies