Sky Q box/Toshiba tv keeps going to black screen.

[LeeLi111]

Did anyone find a solution to this? Our new toshiba fire tv was working fine with sky q, then all of a sudden 2 weeks later when we switch over to sky the tv starts to go dark? When i use the tv independently its absolutly fine and the brightness is normal, the moment i use the sky q remote and hdmi for sky q it starts to darken? No reason as to why this has started to happen

[Kathleeeeen]

@LeeLi111  I found a solution. I rang Toshiba, they told me to turn it off at the main. When it is off hold down the manual on/off switch (middle bottom of the screen) and then turn the screen back on while holding the button. Once it's on let go, it then works again. 
he said it was a build up of static and I should ring back if it does it again so it can be sorted under the warrenty. It's just Done it again and the fix worked again 

[Kathleeeeen]

@Alan104 I found a solution. I rang Toshiba, they told me to turn it off at the main. When it is off hold down the manual on/off switch (middle bottom of the screen) and then turn the screen back on while holding the button. Once it's on let go, it then works again. 
He said it was a build up of static and I should ring back if it does it again so it can be sorted under the warrenty. It's just done it again and the fix still worked. I was changing the hdmi cable every few months 

[Alan104]

Thanks for your help.