Sky Q box/Toshiba tv keeps going to black screen.

[Thurcofox]

@SlenderRobert ,perhaps you can help,recently purchased Toshiba fire stick tv,easy set up,but one constant bugging issue,when turning on sky q ox,tv screen fires up,picture appears, then slowly fades to black,still with sound.So turn off tv,pullout plug,do home1080home,to q box temporarily resolves issue,I have had a sky engineer yesterday, new q box installed, hdmi cable fitted,engineer couldn't find anything wrong,then later on does the same thing again,please advise??

[SlenderRobert]

@Thurcofox 

Hmmm, that's an intriguing one. What's the model number of the Toshiba TV? Does it have any form of ambient light detection which automatically dims the display when it's in a dark room? 

[Thurcofox]

@SlenderRobert ,finally got round to finding, make for Toshiba fire stick tv,50UF3D53DB,hope this helps...

[Lizppp1]

Hi we have same issue gave you fixed this?

[Debbhe]

I also have he same issue 

[Bfg2020]

I had the same. Change the display settings to cinema instead of automatic and it fixes it.

[Ssk9193]

Has anyone found a fix, I have the same issue. It's been working fine for a couple months, and when I'm adjusting the settings for this input, the picture is fine, then when I've finished it fades to almost complete darkness again. No icture settings are fixing it.

[Alan104]

I have the same issue, very frustrating. Someone mentioned changing the screen to "Cinima", but I cannot see the option in the menu.

[Laing1]

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@Alan104 wrote:

I have the same issue, very frustrating. Someone mentioned changing the screen to "Cinima", but I cannot see the option in the menu.

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@Alan104 what model of Toshiba TV do you have 

[Alan104]

50UF3D53DB

[Alan104]

@Laing1 

50UF3D53DB

[Ssk9193]

I haven't yet found a permanent fix, however I've noticed it happens whenever I've fallen asleep with the TV on and it's timed out... the fix each time has been to turn it off and on at the wall. 

[Alan104]

@Ssk9193 

Thanks for your reply. We have found this works sometimes, but it's a pain as it does take a few minutes. I'm sure it has something to do with the settings, but it also happened when we switch the tv on.

[Laing1]

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@Alan104 wrote:

@Laing1 

50UF3D53DB

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@Alan104 right I have the 43 QF5D53DB fire TV in a bedroom and not having any problems with it at all 

[Alan104]

I'm sure the sky box has something to do with it. It's only when the sky box is on.