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Discussion topic: Sky Q box. Recordings freezing and pixelation. NOT a weather issue! I have unplugged & restarted it

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Tommytum
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Sky Q box. Recordings freezing and pixelation. NOT a weather issue! I have unplugged & restarted it

‎21 Apr 2023 02:37 PM

Recordings freezing and pixelation continuesly. Unplugged, reset box. Updated. Same issues. 

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Addie15
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Re: Sky Q box. Recordings freezing and pixelation. NOT a weather issue! I have unplugged & restar...

‎22 Apr 2023 09:02 AM

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

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Lisa-P1987
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Re: Sky Q box. Recordings freezing and pixelation. NOT a weather issue! I have unplugged & restar...

‎24 Apr 2023 11:28 AM

Posted by a Sky employee

We are still looking to help you Tommytum. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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