Sky Q “blinks” and when using Apps they think the movie finished

[26Tom]

When using Sky Q it often "blinks" and if I'm watching something on an App it goes back to main App screen and thinks I finished meaning I have to constantly fast forward to where I watched to

[Lisa-P1987]

Hi there @26Tom , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[26Tom]

I was planning to open the chat after work today. Do we need to agree a time window?

[Laing1]

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@26Tom wrote:

I was planning to open the chat after work today. Do we need to agree a time window?

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@26Tom I have re-escalated this to sky please read the link as it does explain how the escalation precess works as it is not live chat 

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Tom-W19]

Thanks for escalating. We've sent an invite to @26Tom.

[26Tom]

Went through some support today but watching Disney plus and if anything it's happening more frequently than before 😞 literally as soon as I find where I was it blinks and goes back to the menu. Very frustrating

[26Tom]

it's still happening