The Sky Q interface is awful to use. One of my Sky Plus HD boxes (I had 2) was faulty and they offered to replace it FOC as part of a promotion. However, they didn't tell me that I could not use the other Sky+ HD box, once I had Sky Q installed in one room.
This isn't an issue for me (although I think it's terrible too), but it is an issue for my Mother who has dementia. I had to upgrade the 2nd box to Sky Q, meaning my Mother had to try and learn a whole new way of using Sky.
It's the most unfriendly user Sky/TV interface I have have ever come across. She doesn't understand it and no matter how many times I show her how to record or find her recordings, she doesn't remember.
From knowing how to watch Sky+ from memory, due to routine and continuous use, to now using this new set up is extremely confusing, frustrating and upsetting for her, as I suspect (and having researched reviews) most people with memory problems do too.
Watching TV, is no longer a happy escape or experience. I feel so sorry for her.
I want to know, who on earth researched and tested the interface before it's release? Was it piloted on people with memory or learning difficulty issues? It definitely wasn't and it's disgraceful that people with these issues weren't considered during proof of concept.
A very ignorant lack of disability representation.
Terrible.
