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Discussion topic: Sky Q awful to use

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This message was authored by grant.borner This message was authored by: grant.borner

Re: Sky Q awful to use

I've just sky q installed - is absolutely terrible the lack of planner it's just useless instructions. The sky cube box is extremely difficult and I can't see the symbols on it. Absolutely terrible. I've got to get the Sky Plus back it's just not worth having this Sky cues absolutely diabolically (removed), do yourself a favour do not use it

 


Moderator note: Removed inappropriate language

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Q awful to use

Posted by a Superuser, not a Sky employee. Find out more

@grant.borner 

Sky will not revert you back to Sky+. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Q awful to use

Posted by a Superuser, not a Sky employee. Find out more

@grant.borner wrote:

I've just sky q installed - is absolutely terrible the lack of planner it's just useless instructions. The sky cube box is extremely difficult and I can't see the symbols on it. Absolutely terrible. I've got to get the Sky Plus back it's just not worth having this Sky cues absolutely diabolically, useless lump of crap, do yourself a favour do not use it


@grant.borner it does take some people time to adjust to the new layout the planner in the sky+ box is replaced by recordings 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Analis This message was authored by: Analis

Re: Sky Q awful to use

We also hate it with a vengeance 😓
very frustrating! 

This message was authored by Analis This message was authored by: Analis

Re: Sky Q awful to use

Later stages... at least it's dying!! Thank god for that! I hope Sky learned their lesson through the launch (removed), unfortunately to the expense of their customers (us). User interface is very poor to say the least. I miss my Sky Plus Hd ...,

 


Moderator note: Removed inappropriate language

This message was authored by NickNewark This message was authored by: NickNewark

Re: Sky Q awful to use

Posted by a Superuser, not a Sky employee. Find out more

It really is a change when moving from something like Sky+ which I didn't even realise was still being used. Give it time to settle in, you'll soon get used to it. 😊 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Q awful to use

Posted by a Superuser, not a Sky employee. Find out more

@grant.borner @Analis 

 

Sky Q was launched in early 2016, and is now in use by the vast majority of Sky satellite customers.

 

Sky+ HD hardware hasn't been manufactured since 2015: new subscriptions haven't been available for years.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Al-X This message was authored by: Al-X

Re: Sky Q awful to use

As a UX consultant, I work with software developers and designers to create good software "user experience" and SkyQ stinks of designer-led development. Yes, the interface looks pretty but the complete lack of consistency on how things work is just painful.

To put the 'Home' button in the same location as the 'Back' button was in the old Sky remote - Genius! Now my muscle memory takes me back to the home page when I just wanted to go back. So now we just press 'left' to go back... execpt when it doesn't. There's an 'Exit' button that sometimes goes back, but other times just closes SkyGuide altogther. Not to mention the criminal underuse of the '...' button which opens a sidebar with Beehive Bedlam, Weather, and a bunch of other pretty much useless 'apps'. (Why can't this be a far more useful list of user-defined shortcuts?)

 

For me thought, the worst dropped feature is the ability to open the guide on the channel you are viewing. If I'm guide surfing and view a channel then I want to go back to the guide I have to potentially scroll down pages to get to where I was. I know there are other options, but sometime the simplist is the best!

This message was authored by best+of+the+best This message was authored by: best+of+the+best

Re: Sky Q awful to use

Posted by a Superuser, not a Sky employee. Find out more

@Al-X wrote:

As a UX consultant, I work with software developers and designers to create good software "user experience" and SkyQ stinks of designer-led development. Yes, the interface looks pretty but the complete lack of consistency on how things work is just painful.

To put the 'Home' button in the same location as the 'Back' button was in the old Sky remote - Genius! Now my muscle memory takes me back to the home page when I just wanted to go back. So now we just press 'left' to go back... execpt when it doesn't. There's an 'Exit' button that sometimes goes back, but other times just closes SkyGuide altogther. Not to mention the criminal underuse of the '...' button which opens a sidebar with Beehive Bedlam, Weather, and a bunch of other pretty much useless 'apps'. (Why can't this be a far more useful list of user-defined shortcuts?)

 

For me thought, the worst dropped feature is the ability to open the guide on the channel you are viewing. If I'm guide surfing and view a channel then I want to go back to the guide I have to potentially scroll down pages to get to where I was. I know there are other options, but sometime the simplist is the best!


Simple as in pressing the select button 

This message was authored by Al-X This message was authored by: Al-X

Re: Sky Q awful to use


@best+of+the+best wrote:

Simple as in pressing the select button 


If only it was... Pressing select pops up a banner at the bottom where you can see individual channels.Like I said, I know there are other options but what I miss is the ability to simply press 'Back up' which took you back to the full channel list with your current channel at the top.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Q awful to use

Posted by a Superuser, not a Sky employee. Find out more

@Al-X 

 

I'd suggest the difference is that Sky+  was created as a broadcast television platform which later gained the ability to do some other stuff, while Q was designed a decade and a half later as an online access device that happens to have an EPG.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Sky Q awful to use

Posted by a Superuser, not a Sky employee. Find out more

@Al-X wrote:

@best+of+the+best wrote:

Simple as in pressing the select button 


If only it was... Pressing select pops up a banner at the bottom where you can see individual channels.Like I said, I know there are other options but what I miss is the ability to simply press 'Back up' which took you back to the full channel list with your current channel at the top.


Your muscle memory soon goes - I had that when switching.

 

But I spend most of my time actually watching programmes and the UI is a means to an end.

I am just another Sky customer and my views are my own
Topic Author
This message was authored by Anonymous This message was authored by: Anonymous

Re: Sky Q awful to use

Is Sky stream and Sky Glass any different in terms of operating systems ?

ie) Have Sky learnt from their Q mistakes ?

Such as not having a "reminder" (unforgiveable !)

Topic Author
This message was authored by Anonymous This message was authored by: Anonymous

Re: Sky Q awful to use

And I am sure that we are not alone in losing the signal as soon as a cloud dares to go between the satellite and dish ?

I am convinced that this is down to the reduced size of the dishes (lower gain) - compared to original sky dishes (of 2000) which were at least twice the area (and thus 4 times gain) !!

(gain is a square of the area)

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Q awful to use

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous wrote:

Is Sky stream and Sky Glass any different in terms of operating systems ?

 

It's an entirely different (Comcast) OS, GUI and server platform, so yes

 

ie) Have Sky learnt from their Q mistakes ?

Such as not having a "reminder" (unforgiveable !)

 

Reminders are even more obsolete on Glass/Stream than on Q, so no, they are not there.


 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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