11-01-2019 11:02 PM
Solved: BT Smart Hub 2. Turn wireless mode to mode 2 on the BT router and set 5hz to channel 48. Then it works
Thanks that worked for me, the constantly dropping connection was driving me mad
12-01-2019 12:51 PM
Mode 1 is the fastest mode 2 second and 3 is slowest but most stable. If you are experiencing issues drop it to Wi-fi mode 3. I have found that even without splitting the 2.4 and 5 hz signal I am completely stable on mode 2 but try mode 2. Dropping down the Wi-fi modes have always sorted the issue. I know it’s frustrating but stick with it as mine is stable and fast and I have 2 kids constantly on line also.