Sky Q and Sky Glass

[Jay2210]

I currently have a Sky Q box in my living room but I am wanting to have a tv in my bedroom. Would I be able to have a sky glass tv in my bedroom and keep the sky Q box downstairs?

[Daniel0210 · Accepted solution]

@Jay2210 

They can't be mixed I'm afraid. It's either Sky Q and a mini box, Sky Glass with An extra puck for upstairs or Sky Stream. 

[Norg]

I have the main SkyQ 2TB box, have multiscreen and 4 mini boxes (really really annoying they can't all be on at the same time or show 4k), but I now want a 5th mini box in another room. Does anyone know how i can make this scenario work, as I can't have 5 mini boxes and can't mix SkyQ and Glass? I have 300MB fibre to the house, so download speed isn't a concern.

[Laing1]

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@Norg wrote:

I have the main SkyQ 2TB box, have multiscreen and 4 mini boxes (really really annoying they can't all be on at the same time or show 4k), but I now want a 5th mini box in another room. Does anyone know how i can make this scenario work, as I can't have 5 mini boxes and can't mix SkyQ and Glass? I have 300MB fibre to the house, so download speed isn't a concern.

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@Norg the only way to do this is to subscribe to either Sky Glass with pucks and leave Q or to subscibe to Sky stream which is puck only with no Sky Glass TV all pucks are 4K and you can have upto 6 pucks (maybe more)

[Sparkymatt100]

You could also use Sky Go on a console or laptop and connect to TV with HDMI to give you a 5th option.

[Gary12345671]

Don't bother with sky glass, I'm so disappointed in it, the picture the sound and goes off and on. I originally had sky Q and I want to go back to it.

[minniemouse101]

Ok so I have skyQ in lounge. Recently bought a Sky Glass second hand for bedroom. I connected it to my wifi and it worked perfect with all channels  One week later, I realised the previous owner hadn't signed out of their subscription, so I set the Sky Glass to factory reset and can't sign in with my account . Now I'm told by Sky I can't have a subscription for Glass if I keep my Sky Q. My experience contradicts what Sky are claiming as both worked fine together. I would even take an additional subscription for the Glass!

[PandJ2020]

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@minniemouse101 wrote:

My experience contradicts what Sky are claiming as both worked fine together. I would even take an additional subscription for the Glass!

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It's not a technical restriction but a contractual decision by Sky.

[Invisiblename]

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@minniemouse101 wrote:

Ok so I have skyQ in lounge. Recently bought a Sky Glass second hand for bedroom. I connected it to my wifi and it worked perfect with all channels  One week later, I realised the previous owner hadn't signed out of their subscription, so I set the Sky Glass to factory reset and can't sign in with my account . Now I'm told by Sky I can't have a subscription for Glass if I keep my Sky Q. My experience contradicts what Sky are claiming as both worked fine together. I would even take an additional subscription for the Glass!

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It worked before because you used the previous owner's account.  It won't work now because Sky will not "allow" both system to be on the same account, and you can't have 2 accounts at the same address.

[TimmyBGood]

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@minniemouse101 wrote:

 Glass if I keep my Sky Q. My experience contradicts what Sky are claiming as both worked fine together. 

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Historically Sky hasn't permitted platform overlap: it's an administrative and marketing rather than technical thing.  There's no real reason Glass/Stream cannot operate in the same household as Q, but the latter is now nearly a decade old and has a distinctly limited remaining lifespan.

[minniemouse101]

Yes, I understand that. Just don't understand why Sky won't allow 2 subscriptions. I think this makes no sense. 
I would have taken an additional contract for Sky stream for the Sky Glass.