Sky Q and Q mini both pull ethernet speed to its knees

[SkyQuentin]

Hello.

I have BT Home Hub wired to a 16 port switch. I have ethernet to every room in the house.

Been having some issues with the speed of all ethernet devices slowed down - to the point internet becomes slow/unusable at times.

Have troubleshooted many times until it came to systematically going through each device connected via Ethernet one at a time until I found the culprit. Obviously, the answer was the Sky Q boxes hence posting here.

Sky Q main box is connected to Ethernet then to Switch in Room A.

Sky Q mini box is connected to Ethernet then to Switch in Room B.

Without both Sky Q boxes connected via Ethernet the connection speed for all rooms is 80 Mbps.

With either of the Sky Q boxes connected the connected speed for all rooms is sporadic and typically 5 to 10 Mbps with droputs.

Does anybody have any ideas why and how to remedy?

[SkyQuentin]

Anybody?

[cuke]

Is the switch a managed one as SkyQ doesn't play very well with those versions https://helpforum.sky.com/t5/Sky-Q/Main-SkyQ-causes-network-loop-on-switch-and-disconnects-from-netw...

Take the any switches out of any network loop and see if the issue is resolved.

[JRS001]

Had a similar issue; 16 port, unmanaged gigabit switch, under the TV with one of the connections being to the Sky Q box. One of the switch ports goes out of the lounge, outside and comes back in again upstairs to another gigabit switch. One of these switch ports goes to the Sky Q mini.

With everything connected, the 500 Mbps fibre connection would drop to 280 Mbps,. Unplugging  the two Sky Q boxes and the speeds back to 500 Mbps. I did some network scans using Wireshark and the Sky Q box appears to send out hundred of data packets, even when the two boxes are in standby. I spoke with Sky and, eventually, they just stated I had a ‘non standard’ setup so weren’t prepared to help.

I ended up running a second cable outside. I used another port on the Sky Q hub and connected that to 5 port, unmanaged gigabit switch. Another port on the 5 port, unmanaged gigabit switch to the Sky Q box and a third port to the new outside cable. Upstairs, the new cable goes directly to the Sky Q mini. Despite there still being a common connection at the Sky Q hub, the network speed is full speed at 500 Mbps.

From the conversation I had, Sky avidly push WiFi to connect the two boxes. I want to connect how I want to connect (by ethernet) but, Sky seem to think this is a non-standard srtup….probably due to huge amount of pointless data packets these boxes seem to send out.

[SkyQuentin]

Thanks for the reply. I ended up using a managed switched and put the sky boxes on a vlan so they could only talk to themselves. Seems to have solved it for now.

Fortunately I have 2 Ethernet ports by main Sky Q box so I can segregate the sky boxes and put those ports on their own vlan.

[pbirah]

Hi,

I assume you put the separate VLAN onto it's own IP address network? Please would you detail how you connected everything back up so both the sky q and main vlan both connect back to the internet. Do you have the sky broadband router?

Thanks,

Pav

[PandJ2020]

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@pbirah wrote:

Hi,

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You've posted onto an old thread...  Do you have a question of your own?

[pbirah]

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@PandJ2020 wrote:

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@pbirah wrote:

Hi,

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You've posted onto an old thread...  Do you have a question of your own?

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This is in relation to a question I posted elsewhere and found this relevant post as well.

My question elsewhere - https://helpforum.sky.com/t5/Sky-Q/Sky-Q-Boxes-draining-network-bandwidth/m-p/4886062