Sky Q and New Samsung TV

[rogue1216]

Hi all,

Im hoping someone can help. I've seen some threads on here, but none seemed to fit with the issue we are having.

We have just got a new Samsung tv, UE55CU8500KXXU. 

The Sky Q box is connected, and we can navigate through all the menus, however we cannot get a picture from any channel or any recording. We have tried the home, 1,0,8,0 home and the hdmi cable clearly works as we can navigate all menus.

Has anyone got any ideas?

Picture for clarity.

Many Thanks

[oldfella]

Hi @rogue1216 

The Home 1 0 8 0 Home shortcut is only necessary if you have a completely blank screen.

If you can access the Q menus

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[rogue1216]

Hi,

Thanks for your quick reply.

That appears to have worked.

Many Thanks

[rogue1216]

Hi,

We seem to be having this issue now.

https://helpforum.sky.com/t5/Sky-Q/Fast-forward-not-working-properly/m-p/4336293

Any ideas?

Thanks

[oldfella]

---

@rogue1216 wrote:

Hi,

We seem to be having this issue now.

https://helpforum.sky.com/t5/Sky-Q/Fast-forward-not-working-properly/m-p/4336293

Any ideas?

Thanks

---

Hi @rogue1216 

Have you tried a Q box reboot

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[rogue1216]

Hi,

Thanks for your reply again. :-).

Tried the reboot and we are now recieveing an error message at the top of the screen.

"This service is not avaialable because of a problem with your hard drive", this happens whe we press the. "Play, Pause", "Fast Forward" and "Rewind".

Please see image below.

 

Many Thanks

[oldfella]

Hi @rogue1216 

Are you already playing the recording when you get this message?

I ask this because if the recording is playing the hard drive should be fine.

[rogue1216]

No, that's trying to pause live tv. Our recordings aren't showing and it's been doing the picture below for the last 45 mins.

 

[oldfella]

Hi @rogue1216 

Certainly looks like an hard drive issue then.

I suspect your only option is carry out a Hard drive reset in the hidden menu.

You will lose all your recordings.   Any purchased buy and keep content can be re-downloaded.

[rogue1216]

Ok, Thanks for your help.