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Discussion topic: Sky Q and Min Box - Network Connection Fine but saying no internet

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This message was authored by: Princess1986

Sky Q and Min Box - Network Connection Fine but saying no internet

I keep getting an error message to say 'looks like you have no internet' 😤 and the network connection is fine. Ongoing problem since yesterday.

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This message was authored by: Chodley

Re: Sky Q and Min Box - Network Connection Fine but saying no internet

Posted by a Superuser, not a Sky employee. Find out more

How do you know that the network connection is fine? Is that displayed on the Q or something else?

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This message was authored by: Princess1986

Re: Sky Q and Min Box - Network Connection Fine but saying no internet

Yes, displayed on Sky Q and Wifi is working.

This message was authored by: Chodley

Re: Sky Q and Min Box - Network Connection Fine but saying no internet

Posted by a Superuser, not a Sky employee. Find out more

Have you pulled the power on it. Have had "broadband connection ok" with "no internet connection" before but rarely.

This message was authored by: Janeam

Re: Sky Q and Min Box - Network Connection Fine but saying no internet

Having t

This message was authored by: Janeam

Re: Sky Q and Min Box - Network Connection Fine but saying no internet

Having the same problem 

This message was authored by: DaveB4

Re: Sky Q and Min Box - Network Connection Fine but saying no internet

I have also just started getting this error, since yesterday.  Nothing appears to fix it.

This message was authored by: Quoman7

Re: Sky Q and Min Box - Network Connection Fine but saying no internet

Posted by a Superuser, not a Sky employee. Find out more

@DaveB4 wrote:

I have also just started getting this error, since yesterday.  Nothing appears to fix it.


Hi @DaveB4 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?.

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This message was authored by: DaveB4

Re: Sky Q and Min Box - Network Connection Fine but saying no internet

Yes, tried that!

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