Sky Q and Discovery plus

[nexus+sixx]

Hi

I can't sign into Discovery plus with my sky credentials so do I need to create a new account in Discovery plus ? I  was told by a sky advisor to use my sky email address but use the  "forgot password" option on  the Discovery Plus website but the email with reset link never arrived. Have checked the spam/junk folders and nothing in there. 
thanks regards Martyn

[oldfella]

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@nexus+sixx wrote:

Hi

I can't sign into Discovery plus with my sky credentials so do I need to create a new account in Discovery plus ? I  was told by a sky advisor to use my sky email address but use the  "forgot password" option on  the Discovery Plus website but the email with reset link never arrived. Have checked the spam/junk folders and nothing in there. 
thanks regards Martyn

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Hi @nexus+sixx 

have you subscribed to Discovery plus through Sky marketplace?

https://www.sky.com/help/articles/discovery-plus

[nexus+sixx]

Yes, I think so as if I go into  "MY SKY" then  " Your products ". then  "app subscriptions" it's shows discovery plus at £0 per month

[nexus+sixx]

It's turns out that my son had previously created a Discovery + account and completed the sign up process etc  ( all without me knowing)  so I had to get him to sign in again and now all OK. 
thanks for your help