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Discussion topic: Sky Q and 3 mini boxes keep losing WiFi signal with BT/EE.

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This message was authored by Nax2761 This message was authored by: Nax2761

Sky Q and 3 mini boxes keep losing WiFi signal with BT/EE.

We have Sky Q and 3 mini boxes plus son's PS5 (5 tv's) connected to BT v2 main router.(EE new equipment was sent back as it wasn't compatible with Sky) Only 2 mini boxes and main box work at once.

ive lost count of the number of times wifi has been lost by Sky Q boxes even though signal is strong on iPhones/iPads.

Sky and EE engineers have been and got it working but very quickly it disappears again.

The Sky Eng told me that the 2 Sky boosters conflict with the 4 BT Wi-Fi boosters causing the problem.

He thought all Sky broadband equipment could be the solution but I'm not sure!

We live in a large L shape bungalow with solid walls hence the excess booster boxes.

WiFi is lost by Sky several times a day now.

im not sure if it's a Sky or BT fault at the moment and don't want to make a wrong move that I'll regret.

One of the mini boxes in a bedroom at the opp end of the bungalow is connected by Ethernet and connects to our bedroom by orange flashing lights but the wifi in our bedroom disappears EVERY day and requires a full re boot which is very annoying.

i also had the very noisy main Skybox a few days ago which required a re boot.

Any suggestions anyone ?

 

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This message was authored by Addie15 This message was authored by: Addie15

Re: Sky Q and 3 mini boxes keep losing WiFi signal with BT/EE.

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

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