18 Feb 2024 09:34 PM
I have just connected my Sky Q box direct to my non-Sky broadband router via ethernet. When I reactivated the Sky Q Wi-Fi hotspots I had to reselect my WiFi network and enter my password twice. I'm therefore not sure if my Sky box is connected by ethernet or WiFi now. Did I have to re-enter my password so that the system knows what my SSID and password was to allow other devices to the same network or is my Sky box now connected via WiFi?
19 Feb 2024 11:21 AM - last edited: 19 Feb 2024 11:22 AM
Posted by a Superuser, not a Sky employee. Find out more
@Glenn1997 wrote:
But my question is are you sure the use of hotspots turns off ethernet? I am asked for my WiFi password twice which suggests that I am setting the password. Also, when it is activated, the Sky Q's box internet connection seems to remain active and doesn't need a minute to reactivate. This includes when I turn WiFi off and on in the engineer's menu.
Hi @Glenn1997
Turning on Q mini hotspots for 3rd party broadband has no influence on the Ethernet connectivity.
https://www.sky.com/help/articles/wifi-hotspots
19 Feb 2024 06:30 AM - last edited: 19 Feb 2024 06:33 AM
Posted by a Superuser, not a Sky employee. Find out moreI don't use the hotspot feature for exactly that reason. I mean it needs to know the ssid & password to act as a hotspot on the same network but having wifi switched on, I have found the Q will revert to it randomly causing issues.
I also already had a wifi mesh anyway so didn't need that feature.
You could tey downloading something on Q and seeing if the router will report traffic by ethernet port or even just look at the light on the port to see if there's loads of activity.
19 Feb 2024 11:11 AM
But my question is are you sure the use of hotspots turns off ethernet? I am asked for my WiFi password twice which suggests that I am setting the password. Also, when it is activated, the Sky Q's box internet connection seems to remain active and doesn't need a minute to reactivate. This includes when I turn WiFi off and on in the engineer's menu.
19 Feb 2024 11:21 AM - last edited: 19 Feb 2024 11:22 AM
Posted by a Superuser, not a Sky employee. Find out more
@Glenn1997 wrote:
But my question is are you sure the use of hotspots turns off ethernet? I am asked for my WiFi password twice which suggests that I am setting the password. Also, when it is activated, the Sky Q's box internet connection seems to remain active and doesn't need a minute to reactivate. This includes when I turn WiFi off and on in the engineer's menu.
Hi @Glenn1997
Turning on Q mini hotspots for 3rd party broadband has no influence on the Ethernet connectivity.
https://www.sky.com/help/articles/wifi-hotspots
19 Feb 2024 11:25 AM
Thanks for confirming. So when I am asked to enter my WiFi password when activating the feature, that is just to allow other devices to recognise the Sky Q boxes as part of the same network?
19 Feb 2024 11:32 AM
Posted by a Superuser, not a Sky employee. Find out more
@Glenn1997 wrote:
Thanks for confirming. So when I am asked to enter my WiFi password when activating the feature, that is just to allow other devices to recognise the Sky Q boxes as part of the same network?
Hi @Glenn1997
I haven't personally been through the procedure.
How to turn on WiFi hotspots
However it certainly will not switch off Ethernet capability.
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