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Sky Q V2 box grainy picture.

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Boom Operator
Posts: 23
Post 16 of 18
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Re: Sky Q V2 box grainy picture.


@Quoman7 wrote:

@Jamesmccaul wrote:

I recently had my Sky Q box replaced due to a fault and I have to say I’ve noticed the HD picture is not as good as the one my original box provided. In general the HD picture is very grainy and blocks of colour often break up into pixelated sections, especially in dark areas.  The new box is the one with the power pack outside the box which my original wasn’t. I have tried altering my tv settings (55 LGoled) but it made no difference, although I shouldn’t really have to as the morning of the engineer visit the previous box was working fine in HD with the tv. I’m not convinced it’s an actual fault but just the picture the new box provides, just like when Sony said the new ps3 noise level was a feature rather than a fault. I have an engineer booked for next week to show him the grainy weird bits but I doubt they’ll believe me when I say the previous box didn’t show them. I’d like to try a V1 box again but the sky technical help desk had no idea there were different boxes. 

So just wondered if anyone else has had a similar experience? 


Having looked at your user manual for your tv, have you tried in picture options "setting super resolution to on"

as this makes a dim and blurred picture clearer.

And is your tv software the current one which was rolled out last month, version 04.70.95

Hope this helps?


Cheers. Tried that just now. No difference really. Also software is up to date. Thanks for trying. 

Boom Operator
Posts: 23
Post 17 of 18
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Re: Sky Q V2 box grainy picture.

Final update from me. Originally experienced flickering during 4K Sky programming even when image was paused. Engineer came and swapped box for V2, I updated the sky box software and 4K flickering was gone. However I wasn’t happy with the HD picture the V2 provided. It was very grainy and not as good in general as the one I had before. So three days ago I had a second engineer visit. Luckily he had a V1 box on his van and swapped it over for me. With this new V1 box, firstly no 4K flickering, massive sigh of relief and secondly a much better HD picture. No grainy overlay or blocks of solid colour breaking up as the V2 had been giving me. 

I changed TV settings for days trying to solve both problems and nothing worked. It was suggested that the V2 box needed time to ‘run in’ but this didn’t work for me either. My own personal opinion is that the V1 box (with no power pack) provides a better HD picture. So if they’re doing an update to solve the 4K flickering I’d keep hold of your original boxes. This is just my opinion and others may have had different experiences, I just thought it might be useful to share what has happened to me. 

First Assistant Director
Posts: 2,335
Post 18 of 18
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Re: Sky Q V2 box grainy picture.


@Jamesmccaul wrote:

Final update from me. Originally experienced flickering during 4K Sky programming even when image was paused. Engineer came and swapped box for V2, I updated the sky box software and 4K flickering was gone. However I wasn’t happy with the HD picture the V2 provided. It was very grainy and not as good in general as the one I had before. So three days ago I had a second engineer visit. Luckily he had a V1 box on his van and swapped it over for me. With this new V1 box, firstly no 4K flickering, massive sigh of relief and secondly a much better HD picture. No grainy overlay or blocks of solid colour breaking up as the V2 had been giving me. 

I changed TV settings for days trying to solve both problems and nothing worked. It was suggested that the V2 box needed time to ‘run in’ but this didn’t work for me either. My own personal opinion is that the V1 box (with no power pack) provides a better HD picture. So if they’re doing an update to solve the 4K flickering I’d keep hold of your original boxes. This is just my opinion and others may have had different experiences, I just thought it might be useful to share what has happened to me. 


The advice that the box needed to run in is brilliant, never heard so much rubbish! 

BT Ultra Infinity. Apple Time Capsule. Sky Q 2TB watching UHD through a LG OLED55B7 and listening through a soundbox. Multiroom with 2 miniboxes
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