Sky Q TV box for no extra cost letter

[Vicky24]

I've received a letter offering Sky Q TV box at no extra cost, however when I call the number provided, an automated voice is asking for my account password, mother's maiden name and other personal information.  I'm just wondering is this is a scam...!?

[Quoman7 · Accepted solution]

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@Vicky24 wrote:

I've received a letter offering Sky Q TV box at no extra cost, however when I call the number provided, an automated voice is asking for my account password, mother's maiden name and other personal information.  I'm just wondering is this is a scam...!?

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Hi @Vicky24 There is a promotion ongoing at the moment, so not a scam letter.

I presume that you have SKY+ if you are thinking of taking up the offer, I would suggest you find out the differences between the two platforms before you commit to a change.

[Chodley]

That does seem a very odd way for them to go about it. No way I would tell an unverified system my mother's maiden name since so many banks etc still use it as an identity token.

[Daniel0210]

@Vicky24 

The number in that letter is apparently a dedicated number for this offer. Have a look at this to compare Sky+ to Sky Q kindly put together by @nigea99 

SKY +/HD TO SKY Q notes 

[best+of+the+best]

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@Quoman7 wrote:

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@Vicky24 wrote:

I've received a letter offering Sky Q TV box at no extra cost, however when I call the number provided, an automated voice is asking for my account password, mother's maiden name and other personal information.  I'm just wondering is this is a scam...!?

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Hi @Vicky24 There is a promotion ongoing at the moment, so not a scam letter.

I presume that you have SKY+ if you are thinking of taking up the offer, I would suggest you find out the differences between the two platforms before you commit to a change.

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Fair comment @Quoman7 scammers will also know about these promotions 

When I've rung Sky I've never had to give out that much sensitive information.

So in my honest opinion I'm seeing a red flag is it a Sky number the OP is actually calling 

[Vicky24]

(removed).  I can't find the number on the sky website, so that's another reason for my query.

Moderator note: Removed phone number.

[best+of+the+best]

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@Daniel0210 wrote:

@Vicky24 

The number in that letter is apparently a dedicated number for this offer. Have a look at this to compare Sky+ to Sky Q kindly put together by @nigea99 

SKY +/HD TO SKY Q notes 

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Fair comment @Daniel0210 but @Vicky24 hasn't mentioned the number it could be an entirely different number for the dedicated number for the offer you mention 

[Daniel0210]

@Vicky24 

The number you've just posted (which has been removed as Sky don't allow full phone numbers to be displayed) is the same number we have been advised on a closed forum is the dedicated number for this offer. 

[simon194]

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@best+of+the+best wrote:

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@Quoman7 wrote:

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@Vicky24 wrote:

I've received a letter offering Sky Q TV box at no extra cost, however when I call the number provided, an automated voice is asking for my account password, mother's maiden name and other personal information.  I'm just wondering is this is a scam...!?

---

Hi @Vicky24 There is a promotion ongoing at the moment, so not a scam letter.

I presume that you have SKY+ if you are thinking of taking up the offer, I would suggest you find out the differences between the two platforms before you commit to a change.

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Fair comment @Quoman7 scammers will also know about these promotions 

When I've rung Sky I've never had to give out that much sensitive information.

So in my honest opinion I'm seeing a red flag is it a Sky number the OP is actually calling 

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You have to give your password to the automated system every time you call Sky now. It's been like that for a while.

[Chodley]

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@simon194 wrote:

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@best+of+the+best wrote:

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@Quoman7 wrote:

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@Vicky24 wrote:

I've received a letter offering Sky Q TV box at no extra cost, however when I call the number provided, an automated voice is asking for my account password, mother's maiden name and other personal information.  I'm just wondering is this is a scam...!?

---

Hi @Vicky24 There is a promotion ongoing at the moment, so not a scam letter.

I presume that you have SKY+ if you are thinking of taking up the offer, I would suggest you find out the differences between the two platforms before you commit to a change.

---

Fair comment @Quoman7 scammers will also know about these promotions 

When I've rung Sky I've never had to give out that much sensitive information.

So in my honest opinion I'm seeing a red flag is it a Sky number the OP is actually calling 

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You have to give your password to the automated system every time you call Sky now. It's been like that for a while.

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Password ok (we all use unique passwords don't we people?!). And when you call the known number ok.

New number from a letter out of the blue and Mother's maiden name?

[Bernard+Woods]

I have just recd this offer and initially thought it was a Scam. The reason was that it was the "usual Scam type" foreign accent plus all the identity checks were required merely to send something to a long standing customer in the post. What was also suspicious the caller insisted I agree the offer and terms whilst he was on the phone and refused my request to send written details first. Aniother factor was that from my long experience with Sky they never provide anything for nothing and are always on the look out to increase their income. Perhaps to be fair they are showing much more English leaque football than in the past. Eventually, as I thought I had not divulged any info which could be misused I agreed to accept the offer. I think Sky could handle this matter in a far more professional manner. Thankfully I have not been scanned . I think. !!!!!