@aynpa wrote:
My Dad recently changed his Sky HD+ box to Sky Q in his Care Home environment, one of the attractions was the voice activiation feature of Sky Q given my Dads age (92) and the difficulty he has in using the remote control..
Unfortunately, this has never worked since it was installed less than a month ago.
Checking his TV over the weekend, his Samsung TV does not appear in the list of available Samsung TVs, although when doing the pairing, it does pair up with the first suggested option when doing the volume control test.
Is it possible his unsupported Samsung TV is the reason for the voice activation not working? His Samsung model code is UE43RU7400UXXU.
Thanks
Hi @aynpa
It's nothing to do with the TV.
Voice controls relies on Q box internet connection.
Check in Settings - Status and make sure Network connection has a tick.
You could also try resetting the Q box connection.
First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
