0

Discussion topic: Sky Q Pause on live programme automatically cancels after minute without pressing play.

Reply
This message was authored by: John_S_Rawlins

Sky Q Pause on live programme automatically cancels after minute without pressing play.

Sky Q Pause on live programme automatically cancels after minute without pressing play.

 

The live programme is supposed to stay paused for up to an hour until play is pressed.

 

How can the time-out setting be corrected, or otherwise resolve this? 

Reply

All Replies

This message was authored by: Laing1

Re: Sky Q Pause on live programme automatically cancels after minute without pressing play.

Posted by a Superuser, not a Sky employee. Find out more

@John_S_Rawlins wrote:

Sky Q Pause on live programme automatically cancels after minute without pressing play.

 

The live programme is supposed to stay paused for up to an hour until play is pressed.

 

How can the time-out setting be corrected, or otherwise resolve this? 


@John_S_Rawlins Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

 

also in case you do not realise it will pause for a maximum of 1 hour so if you pause the box for 58 minutes then the next time you pause it will only stay paused for 2 minutes unless you return to live TV first hope that makes sense 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Reply