Sky Q: Need to upgrade subscription to enable to watch started program from the beginning

[Topsy369]

Hi

Had Sky Q installed yesterday and when I try to watch a program from the beginning after missing the start it tells me I need to upgrade my subscription.

I also have problems watching cinema on demand as again it states I need to upgrade my subscription to use this service.

I have Sky signature with HD pack, UHD pack and complete sports pack.  The engineer yesterday told me I have Sky cinema included for 2 free months on top of that which was something I knew nothing about.

Can anyone help me please as I don't know what to do.

Many thanks in advance.

[Laing1]

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@Topsy369 wrote:

Hi

Had Sky Q installed yesterday and when I try to watch a program from the beginning after missing the start it tells me I need to upgrade my subscription.

I also have problems watching cinema on demand as again it states I need to upgrade my subscription to use this service.

I have Sky signature with HD pack, UHD pack and complete sports pack.  The engineer yesterday told me I have Sky cinema included for 2 free months on top of that which was something I knew nothing about.

Can anyone help me please as I don't know what to do.

Many thanks in advance.

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@Topsy369 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent an invite to chat.

[Topsy369]

Just an update to say the problems I had have now been resolved.

Thank you for helping me.

[Laing1]

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@Topsy369 wrote:

Just an update to say the problems I had have now been resolved.

Thank you for helping me.

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@Topsy369 glad its sorted for you 😁

[Topsy369 · Accepted solution]

Just to say that the sky representative who I chatted with reset my account and from there the problem I had was resolved.

Thank you for escalating my query and for getting it resolved so quickly.