@Topsy369 wrote:
Hi
Had Sky Q installed yesterday and when I try to watch a program from the beginning after missing the start it tells me I need to upgrade my subscription.
I also have problems watching cinema on demand as again it states I need to upgrade my subscription to use this service.
I have Sky signature with HD pack, UHD pack and complete sports pack. The engineer yesterday told me I have Sky cinema included for 2 free months on top of that which was something I knew nothing about.
Can anyone help me please as I don't know what to do.
Many thanks in advance.
@Topsy369 I have escalated this to sky
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I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
