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This discussion topic has been answered Discussion topic: Sky Q Multi Room disconnected now no volume on my main tv

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This message was authored by: RachSK

Sky Q Multi Room disconnected now no volume on my main tv

Today I sold my main tv which uses the sky q box. I also have a multi room sky box upstairs but disconnected/unplugged it because I was moving the tv downstairs to replace the main one I sold today. The picture is perfect but there is no volume at all. I'm wondering if it's because the cabling no longer has the sky multi room box connected. Please could anyone help? The tv is a Panasonic VIERA and is working fine - just no sound. 


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This message was authored by: oldfella Answer

Re: Sky Q Multi Room disconnected now no volume on my main tv

Posted by a Superuser, not a Sky employee. Find out more

@RachSK wrote:

Today I sold my main tv which uses the sky q box. I also have a multi room sky box upstairs but disconnected/unplugged it because I was moving the tv downstairs to replace the main one I sold today. The picture is perfect but there is no volume at all. I'm wondering if it's because the cabling no longer has the sky multi room box connected. Please could anyone help? The tv is a Panasonic VIERA and is working fine - just no sound. 


Hi @RachSK 

Have you tried all the Audio options in Home - settings - Setup - Audio visual.

Ie Normal as well as Dolby digital

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This message was authored by: oldfella Answer

Re: Sky Q Multi Room disconnected now no volume on my main tv

Posted by a Superuser, not a Sky employee. Find out more

@RachSK wrote:

Today I sold my main tv which uses the sky q box. I also have a multi room sky box upstairs but disconnected/unplugged it because I was moving the tv downstairs to replace the main one I sold today. The picture is perfect but there is no volume at all. I'm wondering if it's because the cabling no longer has the sky multi room box connected. Please could anyone help? The tv is a Panasonic VIERA and is working fine - just no sound. 


Hi @RachSK 

Have you tried all the Audio options in Home - settings - Setup - Audio visual.

Ie Normal as well as Dolby digital

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This message was authored by: RachSK

Re: Sky Q Multi Room disconnected now no volume on my main tv

You are a GENIUS!!! That worked!! Thank you so much! 

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