Sky Q Mini not connecting main Sky Q Main anymore!

[Anonymous]

Nothing has changed in the last 2 years. Have 1 Sky Q Main in the living room and a Q Mini in the bedroom connected via Powerline Ethernet. Again, no issues in the time I have had Sky Q or Internet. 

Been using Sky Q Mini for the last 3 hours with no issues but now the Mini decides it wants to keep dropping connection every time. The internet is fine because I'm still able to use On Demand or Apps etc. All other devices are working.

I have Factory Reset both Main & Mini. Issue persists. Rebooted the internet router. Issue persists. 

Any advice? Thanks.

[Anonymous]

EDIT: The main box loses connection too every few minutes hence why the Mini drops out. What on earth can this be? 

Again, restarted router, rebooted boxes, other devices sustaining internet with no issues. Powerline adapters stay constant 3 green which is what it usually is.

[oldfella]

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@Anonymous wrote:

EDIT: The main box loses connection too every few minutes hence why the Mini drops out. What on earth can this be? 

Again, restarted router, rebooted boxes, other devices sustaining internet with no issues. Powerline adapters stay constant 3 green which is what it usually is.

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If you are using Powerline Adaptors on all all Q boxes (ie Ethernet connection by Powerline) then you need to turn off all box WiFi.

Start with main Q box and first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router (or Sky router if on Sky Broadband). Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects go into the Q box hidden menu and turn off WiFi.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.

Repeat the network reset on any minis in the Mini Home menu with the Ethernet connected. Again do not do any WPS and just wait for it to connect.
Once it is connected go into the mini hidden menu (same procedure as above) and turn off both bands of WiFi. Confirm before exit.