Sky Q Mini error message Please check your subscription entitles you to view this channel

[AlexB7]

I'm getting the following error message on my Sky Q mini box -

"Please check your subscription entitles you to view this channel on this box.

Otherwise, If you're using this box for the first time, please wait a few minutes."

I've reset both boxes, checked my broadband - all working. Reactivated the mini box but still not working. 
I moved house and 2 days ago I had Sky around to connect the dish up with my 2 boxes which worked fine until this morning. 

Is there anything else I can try? 

[oldfella]

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@AlexB7 wrote:

I'm getting the following error message on my Sky Q mini box -

"Please check your subscription entitles you to view this channel on this box.

Otherwise, If you're using this box for the first time, please wait a few minutes."

I've reset both boxes, checked my broadband - all working. Reactivated the mini box but still not working. 
I moved house and 2 days ago I had Sky around to connect the dish up with my 2 boxes which worked fine until this morning. 
Is there anything else I can try? 

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Hi @AlexB7 

Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[AlexB7]

Hi @oldfella,

Ive tried this but no luck? 

Any ideas?

Thanks! 

[oldfella]

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@AlexB7 wrote:

Hi @oldfella,

Ive tried this but no luck? 

Any ideas?

Thanks! 

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Hi @AlexB7 

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

[AlexB7]

Hi @oldfella 

Tried this still no luck.

[oldfella]

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@AlexB7 wrote:

Hi @oldfella Tried this still no luck.

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Hi @AlexB7 

All I can suggest is a Reset settings in the mini hidden menu.

And then another reboot on both boxes starting with the main Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

When the main Q box is completely back up and running reboot the mini as above.

Failing all this you should contact Sky directly.

[AlexB7]

Hi @oldfella 

New Sky Q mini box came today and all working fine. They think because the main Sky Q box was new it also needed a brand new Sky Q mini.

 
Thanks for the help!