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Discussion topic: Sky Q Mini disconnects since swapping to EE

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Avatar for Mrs+Barlow
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This message was authored by: Mrs+Barlow

Message posted on ‎07 Nov 2024 09:20 PM

Sky Q Mini disconnects since swapping to EE

Sky Q Mini box since swapping from BT to EE constantly disconnects. Their error we were swapped from BT long long story. Help.

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎07 Nov 2024 09:33 PM - last edited: ‎07 Nov 2024 09:34 PM

Re: Sky Q Mini disconnects since swapping to EE

Posted by a Superuser, not a Sky employee. Find out more

The router is probably clashing with Q's signal.

 

Ensure the router's 5GHz channel is above 48.

I am just another Sky customer and my views are my own even if you don't like the answers
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