Sky Q Mini box loses connection even though Main Sky Q says it is connected

[charlieboots]

Sky Q Mini box not connected.   However main Sky Q box states it is connected and has the tick.

Have to reactivate and press the symbol on front of main box to get it running again.

This happens every time the mini box is turned on.

[Addie15]

Hi there, charlieboots. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks