0

Discussion topic: Sky Q Mini box, connect to modem or main Q box

Reply
This message was authored by Foxhole This message was authored by: Foxhole

Sky Q Mini box, connect to modem or main Q box

Hi all,

 

During set up of my Sky Q Mini box, I connected to the Sky broadband modem via WPS, in hindsight I think the main Sky Q box is closer and has a less obstructed signal path.

 

Just wondering if it matters which it connects to as if I understand correctly it is a mesh system?

 

I'm trying to improve the signal quality of the mini box as I've had some instances of pixelation etc., during viewing. So would it be better to connect directly to the main Q box via WPS?

 

Any help would be much appreciated,

 

Thanks.

Reply

All Replies

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Q Mini box, connect to modem or main Q box

Posted by a Superuser, not a Sky employee. Find out more

@Foxhole wrote:

Hi all,

 

During set up of my Sky Q Mini box, I connected to the Sky broadband modem via WPS, in hindsight I think the main Sky Q box is closer and has a less obstructed signal path.

 

Just wondering if it matters which it connects to as if I understand correctly it is a mesh system?

 

I'm trying to improve the signal quality of the mini box as I've had some instances of pixelation etc., during viewing. So would it be better to connect directly to the main Q box via WPS?

 

Any help would be much appreciated,

 

Thanks.


@Foxhole if its working then it will be fine as you say its a mesh system so technically it really shouldn't matter as all the boxes and router should connect to each other 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Foxhole
Topic Author
This message was authored by Foxhole This message was authored by: Foxhole

Re: Sky Q Mini box, connect to modem or main Q box

Thanks for the reply @Laing1.

 

Do Sky do a signal booster or something for the Q system to increase / bridge the connected device range? If so, are they easy enough to add to the mesh system? I assume it would be integrated by the WPS button again?

 

Thanks

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Q Mini box, connect to modem or main Q box

Posted by a Superuser, not a Sky employee. Find out more

@Foxhole wrote:

Thanks for the reply @Laing1.

 

Do Sky do a signal booster or something for the Q system to increase / bridge the connected device range? If so, are they easy enough to add to the mesh system? I assume it would be integrated by the WPS button again?

 

Thanks


@Foxhole yes Sky do have Q boosters that will join the mesh and extend it, They connect as you expect by WPS you do need to contact Sky if you need one 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Foxhole
Topic Author
This message was authored by Foxhole This message was authored by: Foxhole

Re: Sky Q Mini box, connect to modem or main Q box

Brilliant, thanks again @Laing1.

 

Do you know what the cost of the booster is by any chance?

 

Thanks

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Q Mini box, connect to modem or main Q box

Posted by a Superuser, not a Sky employee. Find out more

@Foxhole wrote:

Brilliant, thanks again @Laing1.

 

Do you know what the cost of the booster is by any chance?

 

Thanks


@Foxhole Sky normally supply them free of charge but can  send out an engineer to ascertain if one is needed 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Foxhole
Topic Author
This message was authored by Foxhole This message was authored by: Foxhole

Re: Sky Q Mini box, connect to modem or main Q box

Thanks again, much appreciated

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion