So we've been having issues with the Sky Q setup in the house for some time now, and as a final last resort to fix the issues I recently went and wired up the Sky Q Mini box in my mum's room so that we could have the whole house hard wired instead. Before that the two Mini boxes upstairs where using the Sky Q built-in mesh system, and the Main Q box was wired to the Router for internet connection.
The issue is, that even after hard wiring the entire Sky Q setup in the house, the problem still exists. Both the Mini boxes with suffer from intermittent drop outs of the connectivity to the Main Q box, and give the lovely 'you can't watch tv as there's an issue between this mini box and the sky q box' error at the top of the screen.
The current internet & network setup consists of an Asus GT-AXE11000 Router downstairs, which is AIMesh connected to an Asus TUF-AX5400 upstairs. The Main Sky Q box is wired to the AXE11000 downstairs, one Mini box upstairs is also through to the AXE11000 via a unmanaged switch, and the second Mini box is wired into the AX5400 upstairs.
For sanity sake I did a signal check for all the Ethernet cables used to connect it all up, nothing wrong there, all good.
I have both the 22.4GHz and 5GHz connections disabled from within the hidden settings menu on all 3 boxes.
I'm wracking my brain over this trying to see if there is something I've done wrong. I can see on the device list the Sky Q system is reporting the VNIC MAC address to the Router, which shouldn't usually be an issue. They are reporting their device 'type' and 2.4GHz, but as far as I know that is just a visual thing within the device list, it shouldn't cause this sort of instability.
Is this something to do with the network setup, or do I need to get on to customer services and have an engineer come and have a look?
