Sky Q Installation

[MJD1987]

We booked in the engineers for today and they have been and said due to the house being dashed, then hollow, then into brick they couldn't install the dish so we can't get Sky Q. We live in an area which hasn't got great internet, it's good but not great so I don't want to go to a streaming service. My mate who is an aerial specialist said it can be done you just need slightly longer screws to fit the dish? Anyone else has this issue? 

[Mark39]

SKy won't install a dish where doing so might cause damage. You could check with them whether or not it's ok to get an independent installer to set up the dish for you.

[Daniel0210]

@MJD1987 

The problem will be that if you get an independent contractor to do some of the work Sky can still decline to install as they might not be able to access the dish for any maintenance. 

[MJD1987]

I have a friend who does aerials/dishes and TV setups for a living and he says it's not a huge job it's just a little bit more than they would usually do. 

I've looked around the area and all the houses are built the same around here and a lot have the dishes fixed fine. 

[Mark39]

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@MJD1987 wrote:

I have a friend who does aerials/dishes and TV setups for a living and he says it's not a huge job it's just a little bit more than they would usually do. 

I've looked around the area and all the houses are built the same around here and a lot have the dishes fixed fine. 

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Check with Sky first, as suggested. You don't want to end up paying for an installation that Sky refuse to use.

[Daniel0210]

@MJD1987 

Also, if your set up has problems and Sky can't/won't fix it you then may not to able to cancel your subscription as you'll still be in a minimum term deal. 

[TimmyBGood]

@MJD1987 

As long as the dish meets the current Sky access policy, having it put in place by a non-Sky installer shouldn't be an issue: it needs to be below a two story eave height, on a flat wall to which they can temporarily bolt a ladder tether (could be an issue) and not above any lower structure, with space for safe ladder footing and a way to carry a ladder to it.

Unfortunately it's also possible that the installer has marked your account to flag the property as being unsuitable which then causes a re-order to fail even with a dish in place.

[MJD1987]

Thank you for the information everyone it's been a great help. 

I am waiting for Sky to get back in touch with me and then I will look at next steps. Fingers crossed something can be resolved and we can go ahead as was planned! I was ready to give Sky a go after years with BT and YouView and the fact that the prices had rocketed with them! I thought it would all be simple and all would be setup today...but nothing is ever that easy. 

[Godfrey]

In situations like this where external cladding or air gaps exist between the external wall surface and the internal brickwork I use Rawplug R-Kem chemically bonded resin achors to secure M8 stainless steel rods into the inner wall, and place 8 mm stainless steel nuts either side of the satellite dish mounting plate to ensure that no pressure is exerted onto the external wall surface. Then I also bond a stainless steel 10 mm eye bolt, positioned approximately 1 meter above ground level, into the internal brick wall, to provide an anchor point for the ladder of any Sky engineer, without putting any pressure between the internal brick wall and the external wall surface.

[MJD1987]

@Godfreyfancy coming and doing the job for me as the Sky installers said they couldn't!? 😂