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Discussion topic: Sky Q HDMI connection dropping with LG OLED TV

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This message was authored by JamesD3 This message was authored by: JamesD3

Re: Sky Q HDMI connection dropping with LG OLED TV

Purchased a G2 a couple of weeks ago and have experienced this exact same issue with my Sky Q box. I thought it might have been related to the fact that I was connecting by HDR via my soundbar but perhaps not. So is the fix here to contact LG as it's incredibly annoying. 

This message was authored by Paul333333 This message was authored by: Paul333333

Re: Sky Q HDMI connection dropping with LG OLED TV

Software 04.40.90. 

Really struggling to use Sky Q this week since last software update (although that could be a coincidence). 

Any solutions advice appreciated. 

This message was authored by JimPy1 This message was authored by: JimPy1

Re: Sky Q HDMI connection dropping with LG OLED TV

I too am having an intermittent problem with connection of my Sky Q  Box to my LG OLED TV.  This will not allow me to record my software version as it has been repeated to many times but it is the same as PAUL333333

This message was authored by rabidave This message was authored by: rabidave

Re: Sky Q HDMI connection dropping with LG OLED TV

I'm having an issue where my LG CX is freezing and turning off. Takes a little while to come back on. Sometimes I have to unplug the TV to get it to come back on. Only happens while using Sky Q. Can happen after 5-10 minutes of being on, to once a night, but happens daily. It never happens while on anything else, I can play PS5 for hours with no issue. Just wondering if this is something anyone else has experienced rather than just connection loss? If this is a Sky or LG issue? Thanks
This message was authored by JimPy1 This message was authored by: JimPy1

Re: Sky Q HDMI connection dropping with LG OLED TV

04.40.90

This message was authored by eazy10 This message was authored by: eazy10

Re: Sky Q HDMI connection dropping with LG OLED TV

Thus isn't really an answer. Was it ever solved please? 

This message was authored by mattclem This message was authored by: mattclem

Re: Sky Q HDMI connection dropping with LG OLED TV

No..sent some info and not heard back

This message was authored by eazy10 This message was authored by: eazy10

Re: Sky Q HDMI connection dropping with LG OLED TV

Not much help then. ☹️

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