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Discussion topic: Sky Q HDMI connection dropping with LG OLED TV

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This message was authored by JamesD3 This message was authored by: JamesD3

Re: Sky Q HDMI connection dropping with LG OLED TV

Purchased a G2 a couple of weeks ago and have experienced this exact same issue with my Sky Q box. I thought it might have been related to the fact that I was connecting by HDR via my soundbar but perhaps not. So is the fix here to contact LG as it's incredibly annoying. 

This message was authored by Paul333333 This message was authored by: Paul333333

Re: Sky Q HDMI connection dropping with LG OLED TV

Software 04.40.90. 

Really struggling to use Sky Q this week since last software update (although that could be a coincidence). 

Any solutions advice appreciated. 

This message was authored by JimPy1 This message was authored by: JimPy1

Re: Sky Q HDMI connection dropping with LG OLED TV

I too am having an intermittent problem with connection of my Sky Q  Box to my LG OLED TV.  This will not allow me to record my software version as it has been repeated to many times but it is the same as PAUL333333

This message was authored by rabidave This message was authored by: rabidave

Re: Sky Q HDMI connection dropping with LG OLED TV

I'm having an issue where my LG CX is freezing and turning off. Takes a little while to come back on. Sometimes I have to unplug the TV to get it to come back on. Only happens while using Sky Q. Can happen after 5-10 minutes of being on, to once a night, but happens daily. It never happens while on anything else, I can play PS5 for hours with no issue. Just wondering if this is something anyone else has experienced rather than just connection loss? If this is a Sky or LG issue? Thanks
This message was authored by JimPy1 This message was authored by: JimPy1

Re: Sky Q HDMI connection dropping with LG OLED TV

04.40.90

This message was authored by eazy10 This message was authored by: eazy10

Re: Sky Q HDMI connection dropping with LG OLED TV

Thus isn't really an answer. Was it ever solved please? 

This message was authored by mattclem This message was authored by: mattclem

Re: Sky Q HDMI connection dropping with LG OLED TV

No..sent some info and not heard back

This message was authored by eazy10 This message was authored by: eazy10

Re: Sky Q HDMI connection dropping with LG OLED TV

Not much help then. ☹️

This message was authored by Mogibigfatbogey This message was authored by: Mogibigfatbogey

Re: Sky Q HDMI connection dropping with LG OLED TV

No, not solved as far as I'm concerned. Still having to unplug and reattach the HDMI cable every time they I watch to watch sky. Not good enough really... 

This message was authored by cruy-ff-pne This message was authored by: cruy-ff-pne

Re: Sky Q HDMI connection dropping with LG OLED TV

I have lg smart tv running on a skyq mini... It keeps pixelating,  the mini is hardwired, the main q box fine, I'm convinced it started the issue with the new lg software download ...is anyone getting pixderlation. 

This message was authored by Daniel-F This message was authored by: Daniel-F Answer

Re: Sky Q HDMI connection dropping with LG OLED TV

Posted by a Sky employee

Hi all,

 

Thanks again for your contribution to this thread. We've collated your feedback to investigate, however are struggling to reproduce this issue with LG. We have been told a new software update is due in the coming weeks (date is TBC). 

 

I apologise for this, I would recommend contacting LG directly to discuss this so they can look to resolve this on a case by case basis for the moment. If there are any changes or advances your fellow LG users on this thread may benefit from, please also let us know.

 

Thanks,

Daniel
Community Moderator
This message was authored by daxx2007 This message was authored by: daxx2007

Re: Sky Q HDMI connection dropping with LG OLED TV

software version 05.30.40 LG C9 been getting the same issue for ages even on sky q versin 3 box, even happens when going via my avr reciver, if i turn everything off and un plug for 5 mins everything is ok again, happens 2 times week and is extreamly annoying 

This message was authored by JimPy1 This message was authored by: JimPy1

Re: Sky Q HDMI connection dropping with LG OLED TV

I have had the people who installed my LG TV check this and after discussions with LG they have come back and said that the problem is a Sky Q box one.  This really needs to be dealt with urgently as it is a really annoying and frustrating issue.  I am a 76 year old disabled user and struggle to get down on the floor to unplug everything, wait then plug it all back in again andx somehow get back on my feet.

This message was authored by yuvraj This message was authored by: yuvraj

Re: Sky Q HDMI connection dropping with LG OLED TV

So I have just bought the G3 and GX soundbar 

got Sky Q UHD etc tec

Belkin Braided 8k hdmi cable from sky to TV

in the mornings when i turn on the TV with the Sky remote it turns on the TV/Soundbar and sky box but comes up saying no input detected. then have to go down and unplug and replug the hdmi.

softwatre on both are all up to date.

 

whats peoples workarounds for this as of now? turning tv on with LG remote, then pressing the home button on sky remote?

This message was authored by Paul333333 This message was authored by: Paul333333

Re: Sky Q HDMI connection dropping with LG OLED TV

I have the same issue. 
I switch off the TV and Sky Q at the mains, un-plug them, give it a minute and then switch everything back on. 
This usually sorts it. 
It is happening a few times a week now and is frustrating. 

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